You can have multiple plans active at the same time. For example, if you add the 1 year global plan, good for 1 year, and then take a trip to Japan, you could then add the Asian plan for your data needs in Japan. The Asian data would be used first, and then if finished, would used the data in the Global plan.
These package codes apply only to the International version of the AIS SIM2Fly, sold on esim2fly.com as of Jan 8, 2020. If you have the domestic, sold in Thailand version, you can use all plans as listed on AIS SIM2fly site.
If you purchased an Asian Plan, your data plans starts upon first use in a supported Asian country.
If you purchased a Global Plan, your data plans start upon first use in a supported Country
You can add an eSIM without starting the data plan. Make sure sure you are in flight mode and connected to WiFi. Then be sure your home SIM is selected for Data, Voice and SMS. Finally, on the day of your trip, you can select the SIM2Fly as your default data SIM.
Use within 60 Days. You have 60 days after adding the eSIM to your phone to make first data usage.
Is there an app to help manage my eSIM?Bryan2020-02-26T11:11:05+07:00
Unable to Complete Data Plan Change. Your data plan could not be set up. Try again later.
This error usually indicates that the connection to download the eSIM plan was not made. Your device needs a stable and unrestricted internet connection to request and download the eSIM profile from the LPA server for the first time. In addition it could mean an issue with the LPA server.
What to do:
Restart your phone and shut down background apps, so that nothing interrupts the download process
Consider your device’s data connection – is it a reliable fast connection?
Try a different ISP or cell network
Try with a VPN
Try again later – in case of a problem with LPA server
Check your phone is not carrier locked
Here are some other trouble shooting tips from Apple on how to fix any issues you might encounter when using Dual SIM with iPhone XS, XR, or later models that feature a nano-SIM card and an eSIM.
What does “Data Plan Cannot Be Added” mean?Bryan2021-02-14T07:25:40+07:00
The error message “Data Plan Cannot Be Added This code is no longer valid. Contact your network provider for more information” usually means the one-time activation code contained in the QR code has already been used. This means that you or someone has already added or attempted to add the eSIM profile.
The SIM Profile needs to be downloaded from the LPA server, and any interruption or data outage during this process can mean the SIM profile does not download successfully. Interruptions can be on your device, your cellular network, the LPA server or ISP placed restrictions. If the server detects the one time code was already used in downloading the eSIM, it will not let you try the download again.
Check that the SIM is not added already. On iPhone check Settings > Cellular > Cellular Plans
In case of purchase from esim2fly.com, provide us with:
The phone number of the SIM
The order number
If data is not used, and sim not active you would be eligible for a re-issued QR code.
If the data is used, and the package is started there is nothing we can do, and no refund is possible. You will need a new eSIM.
What does “PDP Authentication Failure” mean?Bryan2020-07-10T11:25:59+07:00
If your iPhone or iPad is saying PDP Authentication Failure when you try to access the Internet please follow the steps below.
Put your device into airplane mode for a few seconds.
Turn off the phone and reboot.
If you are still getting the PDP Authentication Failure Message, go to Settings > General > Reset > Reset Network Settings. This will reset the networks setting on the iPhone or iPad.
PDP (Packet Data Protocol) is the networking used by your device to connect it to thru the carriers to the public internet. Any error in authentication means your device has not received the the appropriate settings needed to automatically connect. Assuming no issues with the validity of the carrier service, any PDP Authentication Error could indicate corrupted, mismatched or missing networking information.
Doing a fresh network reset, on a strong data connection should allow the network settings to be updated properly.
What does “Data Plans from This Network Provider Cannot Be Added” mean ?Bryan2020-06-12T11:24:50+07:00
“Data Plans from This Network Provider Cannot Be Added” error
This error likely means your phone is locked by the original carrier of purchase.
Also make sure to have a strong internet connection when trying to add the eSIM. A good data connection, that allows a secure connection, is needed in order for the SIM profile download. If unsuccessful with 4G/LTE, switch to WiFi.
Dial *#06# to retrieve your device’s 15-digit IMEI number, in case checking on your IMEI lock status.
Data Plans from This Network Provider Cannot Be Added
Your device can only use data plans from a different network provider.