Frequently Asked Questions2020-02-11T09:37:17+07:00

Purchase FAQs

Can I change the eSIM language to English?2020-01-21T12:22:37+07:00

Yes.  To change language to English dial this USSD code: *119*2#

The default language of the eSIM2Fly is Thai.

Do I get a phone number with eSIM2Fly?2020-01-14T11:27:13+07:00

Yes.  You will get a Thailand Mobile (country code +66) 9 digit GSM phone number.

The eSIM can be used to make and receive calls and SMS and receiving SMS is free.

You can make outbound calls starting at 6 Baht per minute and you will need to load credit to the eSIM.

The eSIM2Fly come with a 0 balance for calls and SMS, so you do need to add credit if need calling or SMS.

Learn more about calling rates 

In what countries will eSIM2Fly work?2020-01-14T11:13:37+07:00

The eSIM2Fly will work in over 80 countries, and will connect to these networks when roaming.

Visit the supported counties page to see all the countries.

If you have the a Global plan, you will have roaming service in all supported countries.

If you have the Asia plan, your lower price will apply to the Asian supported countries.

After the initial first plan is done, any eSIM2Fly can add any ( global or asian) package.  For example after a trip to USA, a global sim can be loaded with an Asian plan for a trip to Japan.

How do I install an eSIM with QR code?2020-01-14T11:04:25+07:00

On iOS devices you install the eSIM with these steps.

Open Settings -> Cellular –> Add Cellular Plan and then camera app will open, ready to scan any QR codes it sees.

Watch the how-to video

On Android:

  1. In Settings, go to Network & Internet.
  2. Select Mobile Network.
  3. Click on Add carrier.
  4. You can now scan your QR code.
  5. When the device asks for your confirmation click on Start.
  6. The device will now install your profile SIM2Fly.
What devices support eSIM?2020-02-14T09:09:10+07:00

Devices supporting eSIM:

  • Apple iPhone Xr, Xs and newer
  • Pixel 3 and newer
  • Samsung Fold and newer

Other eSIM models shown at GSM Arena.  We will keep updating our list here.

  • No support for by iPhone XR and XS Max purchased in Hong Kong, Macau and Mainland China
  • No support for by Pixel 3 devices purchased in Australia and South East Asia
  • No support for by Android Q Beta versions

Using the eSIM FAQs

What are all the secondary eSIM2Fly Data Plans?2020-02-14T09:42:11+07:00

Once you have your eSIM2Fly installed and have completed use of your initial package, you can add any of the data plans listed below at any time by following these steps:

  1. Load enough credit onto the sim to cover any package purchase.
  2. Press the USSD code as shown below to apply.  You will get an SMS upon success.
Location Cost (THB)Cost (USD approx) Total GBDaysUSSD Code
SIM2Fly 4GB Asian Plan (Unlimited 2G)Asia299$1048*111*500#📞
SIM2Fly 1GB Asian PlanAsia119$412*111*501#📞
SIM2Fly 4GB Global Plan (Unlimited 2G)Global799$26415*111*502#📞
SIM2Fly 4GB Global PlanGlobal299$1013*111*503#📞
1 Year Global Plan (No unlimited data)Global2699$8615365*111*504#📞

Review the supported countries.

These package codes apply only to the International version of the SIM2Fly, sold on esim2fly.com as of Jan 8, 2020.  If you have the domestic, sold in Thailand version, you can use all plans as listed on AIS SIM2fly site.

After I purchase the eSIM when will the Asia plan start?2019-12-16T15:29:51+07:00

The Asian data plan starts upon the first usage in an Asian supported country.  You have 60 days from the time you add the eSIM to your phone, to the day of first usage in an Asian country.  You have ~30 days after to your purchase to add the eSIM to your phone.

What does “Unable to complete cellular plan change” error mean?2019-12-13T06:57:13+07:00

iPhones will display this error if you are adding a plan and the phone has no connection to the internet.   To add an eSIM the SIM profile must be downloaded from a server and so the phone needs to be online for this part.

 

 

 

What does “PDP Authentication Failure” mean?2019-11-29T08:48:40+07:00

If your iPhone or iPad is saying PDP Authentication Failure when you try to access the Internet please follow the steps below.

  • Put your device into airplane mode for a few seconds.
  • Turn off the phone and reboot.
  • If you are still getting the PDP Authentication Failure Message, go to Settings > General > Reset > Reset Network Settings. This will reset the networks setting on the iPhone or iPad.