Frequently Asked Questions2020-07-20T12:11:45+07:00

Before Purchasing an eSIM Questions

What devices support eSIM?2020-06-12T11:49:59+07:00

Check if your device says “Dual eSIM” or “Dual SIM with eSIM

Devices starting in 2019 supporting eSIM:

  • Apple iPhone Xr, Xs or newer
  • Pixel 4 or newer
  • Samsung Fold or newer
  • Huawei P40 or newer

 

See our full list of known eSIM devices.

GSM Arena full list of devices with eSIM

 

Do I need to provide my real name?2020-06-12T09:38:25+07:00

Yes.  We may additionally ask for a photo of your passport for SIM registration purposes.

This is not an anonymous eSIM service.

Do I get a phone number with eSIM2Fly?2020-04-02T11:11:49+07:00

Yes.  You will get a Thailand Mobile (country code +66) 9 digit GSM phone number.

The eSIM can be used to make and receive calls and SMS and receiving SMS is free.

You can make outbound calls starting at 6 Baht per minute and you will need to load credit to the eSIM.

The eSIM2Fly come with a 0 balance for calls and SMS, so you do need to add credit if need calling or SMS.

Learn more about calling rates 

In what countries will eSIM2Fly work?2020-03-12T08:50:43+07:00

eSIM2Fly will work in over 100 countries, and will connect to these networks when roaming.

Visit the supported counties page to see all the countries.

After the initially purchased plan is exhausted, an eSIM2Fly can be reloaded and add either ( Global or Asian) package.

Example: After a trip to USA, a Global plan eSIM can be loaded with an Asian plan for a trip to Japan.

How do I install an eSIM with QR code?2020-01-14T11:04:25+07:00

On iOS devices you install the eSIM with these steps.

Open Settings -> Cellular –> Add Cellular Plan and then camera app will open, ready to scan any QR codes it sees.

Watch the how-to video

On Android:

  1. In Settings, go to Network & Internet.
  2. Select Mobile Network.
  3. Click on Add carrier.
  4. You can now scan your QR code.
  5. When the device asks for your confirmation click on Start.
  6. The device will now install your profile SIM2Fly.

Using an eSIM Questions

What are all the AIS eSIM2Fly Data Plans?2021-09-14T23:30:20+07:00

Add on Data Plans

Keep using your AIS SIM2Fly after the starter plan is finished!

Plan NameLocationDaysTotal GBCost (THB | USD)USSD Code 📞
SIM2Fly 4GB Asian Plan (Unlimited 2G)Asia 🍜84 GB299 | $10
*111*500#
SIM2Fly 1GB Asian PlanAsia 🍜21 GB119 | $4
*111*501#
SIM2Fly 4GB Global Plan (Unlimited 2G)Global 🌏154 GB799 | $26
*111*502#
SIM2Fly 1GB Global PlanGlobal 🌏31 GB299 | $10
*111*503#
1 Year Global Plan (No unlimited data)Global 🌏36515 GB2699 | $87
*111*504#
Ready2Fly 6GB AsiaAsia 🍜106 GB399 | $13
*111*408#
Ready2Fly 6GB GlobalGlobal 🌏156 GB899 | $30
*111*409#
Ready2Fly 2GB Neighbors🇱🇦 🇲🇲 🇰🇭 🇲🇾72 GB99 | $3
*111*407#

Instructions

After your first plan SIM2Fly data plan expires, you can add any of these data plans.  Here is how:

  1. Load enough THB credit onto the sim to pay for a package purchase. (Check credit with *121#📞)
  2. Press the USSD code as shown to apply.  You will get an SMS upon success. (you can also sign up in my ais app)
  3. Check your data balance. Dial *111*6#📞 to check your remaining data.

Where will these plans work?

Review the supported countries.

Plan Queuing

With the exception the 1 year plan, you can have multiple plans qued at the same time.  For example, if you add the 6 GB global plan, good for 15 Days, and then want to plan ahead and add a 2nd Global plan, the first plan would be used up before going to the second.   If you had an Asian Plan active the Asian Plan data would be used first, and then if finished, would used the data in the Global plan.

Other Info

These package codes apply only to the International version of the AIS SIM2Fly, sold on esim2fly.com as of Jan 8, 2020.  If you have the domestic, sold in Thailand version, you can use all plans as listed on AIS SIM2fly site.

Special Serenade Member data plans.

Have a look at the AIS eSIM Cheat Sheet for help using your eSIM

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Can I change the eSIM language to English?2020-07-07T14:40:26+07:00

To change the AIS SIM2Fly language to English dial this USSD code: *119*2#📞

You will get an SMS confirmation.

The default language of the eSIM2Fly is Thai.

I just got a new device, can I move my eSIM to another phone?2020-06-12T11:43:08+07:00

eSIMs can not be moved between devices.
Once an eSIM is added to a device, the SIM profile is loaded on that device and the one time QR code is no longer valid.

There is currently no method for moving an eSIM from one device to another device as the codes used take into account the unique ID of each phone.

If you have a new device your best option is to plan ahead using all the credit and data balance of your eSIM, then purchase a new eSIM for your new device.

 

After I purchase the eSIM when will the data plan start?2020-06-12T11:42:03+07:00

The data plan starts upon the first data usage in a supported country.

  • If you purchased an Asian Plan, your data plans starts upon first use in a supported Asian country.
  • If you purchased a Global Plan, your data plans start upon first use in a supported Country

You can add an eSIM without starting the data plan. 
Make sure sure you are in flight mode and connected to WiFi.  Then be sure your home SIM is selected for Data, Voice and SMS.  Finally, on the day of your trip, you can select the SIM2Fly as your default data SIM.

Use within 60 Days.
You have 60 days after adding the eSIM to your phone to make first data usage.

Is there an app to help manage my eSIM?2020-02-26T11:11:05+07:00

Yes.  You can install the official my AIS app that will provide some basic information about your eSIM.

Check things like:

  • Remaining Balance
  • Remaining Data

 

Get my AIS app for Android or iOS.

eSIM Issues Questions

What does “Data Plans from This Network Provider Cannot Be Added” mean ?2021-09-28T04:04:09+07:00

“Data Plans from This Network Provider Cannot Be Added” error

This error likely means your phone is locked by the original carrier of purchase or a CDMA device.

This article explains more about a locked device.  In summary, you need to find out if your device is carrier-locked and its network type at purchase.   Here are a few places to check your devices IMEI:

Dial *#06# to retrieve your device’s 15-digit IMEI number, in case checking on your IMEI lock status.

CDMA Vs. GSM Phone

Some carriers like Verizon and US Cellular use the CDMA network, and phones purchased from them or for their network may not work on the GSM networks in use by much of the world.

Blacklisted

Some phones may be blacklisted for reasons, and will not work. Try checking your IMEI.

Error message:

Data Plans from This Network Provider Cannot Be Added

Your device can only use data plans from a different network provider.

data plans from this network provider can not be added
IMEI Check
What does “Unable to complete Data plan change” error mean?2021-07-21T00:33:51+07:00

esim-plan-changeUnable to Complete Data Plan Change. Your data plan could not be set up. Try again later.

Unable to Complete Data Plan Change error usually indicates that the connection to download the eSIM plan was not made.  Your device needs a stable and unrestricted internet connection to request and download the eSIM profile from the LPA server for the first time.  In addition it could mean an issue with the LPA server.

What to do:

  • Restart your phone and shut down background apps, so that nothing interrupts the download process
  • Consider your device’s data connection – is it a reliable fast connection?
  • Try a different ISP or cell network
  • Try using a VPN
  • Try again later – in case of a problem with LPA server
  • Check your phone is not carrier locked

Here are some other trouble shooting tips from Apple on how to fix any issues you might encounter when using Dual SIM with iPhone XS, XR, or later models that feature a nano-SIM card and an eSIM.

Known issues

If using Cloudflare DNS 1.1.1.1 Warp+ for iOS, your ability to add an eSIM will be blocked.

 

Can I get a Refund?2021-03-18T10:04:48+07:00

Refund Policy

If an eSIM has been added to a device no refund is possible.  We can, however, make a request for a QR code re-issue.

In the case the eSIM unused, a refund can be requested via our help email or help chat

Refunds will be processed within 7 days after the eSIM has been verified.

How do I contact support?2021-03-18T09:41:02+07:00

Sales Issues

Contact us for order issues, refunds, or eSIM setup questions. Our contact channels are:

Please provide an order number or account email, phone number, and screenshot of the problem.

Network Issues

For post-installation issues related to roaming connectivity, plan changing or SIM codes or account issues. AIS Telecom has 24/7 multilingual support via:

Please have your phone number and date of activation ready.

What does “Data Plan Cannot Be Added” mean?2021-02-14T07:25:40+07:00
data plan cannot be added

Data Plan Cannnot Be Added

The error message “Data Plan Cannot Be Added This code is no longer valid. Contact your network provider for more information” usually means the one-time activation code contained in the QR code has already been used.   This means that you or someone has already added or attempted to add the eSIM profile.

The SIM Profile needs to be downloaded from the LPA server, and any interruption or data outage during this process can mean the SIM profile does not download successfully. Interruptions can be on your device, your cellular network, the LPA server or ISP placed restrictions.    If the server detects the one time code was already used in downloading the eSIM, it will not let you try the download again.

Suggestions:

  1. Check that the SIM is not added already.  On iPhone check Settings > Cellular > Cellular Plans

In case of purchase from esim2fly.com, provide us with:

  • The phone number of the SIM
  • The order number

If data is not used, and sim not active you would be eligible for a re-issued QR code.

If the data is used, and the package is started there is nothing we can do, and no refund is possible. You will need a new eSIM.

 

 

 

What does “PDP Authentication Failure” mean?2020-07-10T11:25:59+07:00

If your iPhone or iPad is saying PDP Authentication Failure when you try to access the Internet please follow the steps below.

  • Put your device into airplane mode for a few seconds.
  • Turn off the phone and reboot.
  • If you are still getting the PDP Authentication Failure Message, go to Settings > General > Reset > Reset Network Settings. This will reset the networks setting on the iPhone or iPad.

 

PDP (Packet Data Protocol) is the networking used by your device to connect it to thru the carriers to the public internet.  Any error in authentication means your device has not received the the appropriate settings needed to automatically connect.   Assuming no issues with the validity of the carrier service, any PDP Authentication Error could indicate corrupted, mismatched or missing networking information.

Doing a fresh network reset, on a strong data connection should allow the network settings to be updated properly.